HOW TO BOOK

Learn how to book train seats with Interrail

Many railway companies in Europe have the option of reserving seats on their trains. It is the best way to guarantee a seat, especially if you travel in a group or on popular routes. Reservations are not included in your Interrail Pass, but we are available to help you find and reserve seats.

How to choose a pass

Both the Interrail Pass and the Eurail Pass or a single travel document with which you can travel by train in one or more countries in Europe. With the Interrail Pass you can travel up to 30 countries and with the Eurail Pass you can travel up to 28 without having to buy tickets from one destination to another

The Eurail Pass is only for citizens or non-European residents. In contrast, European citizens can use an Interrail Pass. If you are not a European resident, but you can prove that you live in Europe, you can also choose an Interrail Pass.

Yes, we offer the following discounts on Eurail Passes:

  • Pass for young people: travelers between 12 and 27 years old can request a youth pass, which can be up to 35% cheaper than the pass for adults.
  • Saver Pass: adults traveling in a group of 2 to 5 people can travel with the same Saver Pass with a 15% discount per person.
  • Family pass: up to two children (4 to 11 years old) can travel for free with only one adult.

We also offer the following discounts for Interrail Passes:

  • Pass for young people: travelers between 12 and 27 years old can request a youth pass, which can be up to 35% cheaper than the pass for adults.
  • Family pass: up to two children (4 to 11 years old) can travel for free with only one adult.
  • The difference between traveling by train in 1st and 2nd classes is the level of comfort and the facilities offered. Most European trains have 1st and 2nd class cars, but there are also trains without distinction between classes. An Interrail Pass – Eurail 1st Class is more expensive than a 2nd Class Pass.Generally, the seats are larger and more comfortable and have more legroom in the 1st class wagons than in the 2nd class wagons. There is also more space to store luggage. In the 1st class cars almost always fewer people travel than in the 2nd class.
    On certain high-speed trains, 1st class passengers may receive:
  • Free drinks and refreshments
  • Free newspaper
  • WiFi Internet connection
  • current connectors

Classes are indicated by large numbers, “1” and “2”, both outside and inside the wagons. Some smaller regional trains may not have distinction between classes. If you have an Interrail Pass – 1st class Eurail you can also travel in 2nd class cars.

How to request a pass

You can order your Interrail – Eurail pass up to 11 months before your trip. Within these 11 months you have to activate your pass at a train station in Europe. You can also request that you activate your pass in advance when you order online at Interrail – Eurail.

You can also ask us to send the pass to an address in Europe (for example, to your hotel or to a friend’s address).

No, the Interrail – Eurail Pass can only be obtained as a paper document that we send you by certified mail. It is not possible to print the pass or receive it by e-mail.

We have 2 delivery methods with tracking for your Interrail – Eurail pass, which are Standard and Premium shipping to all countries in the world.

If you do not have time to receive the pass at your home, we can send it to your hotel or hostel in Europe.

Yes, you can buy certain Interrail – Eurail Passes at European train stations, but it is more expensive than ordering online. We recommend that you order your Interrail – Eurail Pass online to receive it at home or at work. We also ship in Europe, including hotels and hostels.
These are the reasons why we recommend placing your order with us:

  • Pay 20% less than buying your passes at European train stations.
  • Choose from a full range of Interrail – Eurail train passes.
  • And receive your pass in your country of residence. Is it already in Europe? We deliver to your address in Europe (as long as there is someone to sign the receipt of the package during normal business hours).

We have fabulous promotions throughout the year, which means that you get an even better offer when you buy in advance.

No, we do not ship to train stations. However, we can deliver your Interrail – Eurail Pass to your accommodation in Europe.

No, we do not send to post office boxes because someone must be available to sign the package during office hours.

Yes, anyone can sign to receive their package. It can be a relative, a neighbor or even the hotel receptionist.

If you do not have a credit card to pay for your Interrail – Eurail order, you can:

  • Use a Visa Electron debit card.
  • Create a free PayPal account and transfer funds from your bank account to PayPal.
  • Ask a family member or friend to make the payment for you using your credit card.

No, you have to pay the entire amount in one payment.

No, this can not be done. Once you have paid, the order will be executed immediately so that the shipment is made as quickly as possible. This procedure is completely automatic, meaning that the information printed on the pass will be exactly the same as the one entered during the order process. Therefore you must be extremely careful with the information you provide.

If you want to change or correct information in the pass after you have paid, you must change the pass to a new one. In this case, the procedure for changes that we explain in our Terms and Conditions applies.

We strive to offer you secure online payment methods. That’s why we’ve added an additional level of security for Visa and MasterCard payments that protect you against unauthorized use of your credit card. The 3-D Secure technology is made up of the Verified by Visa and MasterCard SecureCode programs.

After entering your credit card information in our online store, a new window will appear to request the personal security code. Your financial institution will authenticate the transaction in seconds and confirm that you are the person making the purchase.
If you have not yet registered with Verified by Visa or MasterCard SecureCode, you must first activate this function. You can activate it during the payment process or in advance on the Visa or MasterCard website.

Once registered, you can use the security code for all your online transactions. More and more online stores demand this additional security code.

How to use your pass

You have to activate your Interrail – Eurail Pass before you can start using it. You must activate it within 11 months of the date of issue.

Activate your Free Pass at a train station in Europe.
To do so, you simply need to go to the ticket sales offices of any large train station in one of the participating countries of Interrail – Eurail. An employee of the railway company will complete the start and end date of your pass and your passport number to activate your Pass. It will also seal the pass in order to validate it.

You can only activate the pass at the train stations of participating countries of Interrail – Eurail.

Keep in mind that when we talk about months we refer to calendar months. This means that if, for example, you buy your pass on September 30, 2016, the deadline to activate it is August 29, 2017.

In the Interrail – Eurail Pass you will find the travel calendar. It is the rectangular box with spaces to complete with each day of travel.

When you have a flexi pass with a specific number of travel days, for example a Global Pass – choose 15 days in 2 months, you must complete the date in the travel calendar of your Interrail – Eurail Pass before boarding the first train, bus Free or free ferry every day. Decide while traveling when to use each day of travel.

It is very important to complete it. If you do not write down your days on the travel calendar, it is as if you were traveling without a ticket and train staff could fine you.

How to complete the travel calendar
You must complete the date so that the day appears above the month. Be careful when writing the date, because if you make a mistake you must complete the correct date in the next box and, therefore, you will lose a day of travel.

The image below will serve as an example to complete the travel calendar correctly.
If you take a direct night train that departs after 7 pm. (19:00) and arrives at its final stop after 4 a.m. (04:00), you will only have to enter the arrival date in the travel calendar, even if you get off the train before 4 am.

The travel diary is the section of your pass cover where you must enter your personal and ticket information, and the travel information of each train and ferry or free bus you take. It is important that you remember to complete the details of each trip before boarding all trains or buses or free ferries. The train staff will verify that the data is correct during the trip. If you do not complete the information before boarding the train, you could be fined.

You must have the pass and pass cover together at all times and ready to show them if requested by the train staff. You should also make sure to enter the travel days in the travel calendar before boarding the first train of each day.

Complete the sections corresponding to the personal and ticket information before you start traveling with your Interrail – Eurail pass. When you finish your trip, check the appropriate box and send your completed travel log to the address on the cover to receive a gift from Interrail – Eurail.

You must complete the information for each trip by train, ferry and free bus made in the trip information section, including all connections. The number (number) of the train is optional and can be found at train times. Be sure to write the information clearly so train staff can read it. If you do not complete this section correctly before boarding each train, you could be fined.
During the trip, the train staff will verify that you have completed the trip information correctly. If you do not complete the information before boarding the train, you could be fined.

If you run out of space in your travel journal you can download more lines and print them. Then continue to fill in the information as you did on the page of your original diary.

If you run out of space in your travel journal you can download and print more lines. Complete them in the same way you did in your original travel journal and be prepared to show them to the train inspector.

Download my pages for the travel diary

https://www.eurailgroup.org/~/media/48BC3F669EDD40519E32BD4AA2AAA315.ashx

If you have a flexi pass (for example a Global Pass – 15 days over 2 months) remember the 7 p rule. m., can save valuable travel days! The rule means that you only need to use 1 day of travel when traveling on a direct night train that departs after 7 p.m. m. (19:00) and arrives at its final stop after 4 a. m. (04:00), even if you get off the train before 4 a. m ..
The rule of 7 p. m. (19:00) only applies after the date of activation of the pass. For example, if your Interrail – Eurail pass is activated on August 6, you can not use the 7 p rule. m. (19:00) on August 5 at night.

Trains
If you take a direct night train that departs after 7 p. m. (19:00) and arrives at its final stop after 4 a. m. (04:00) You only have to enter the arrival date in the travel calendar.

Ferrys
The rule of 7 p. m. (19:00) applies for all night crossings by ferry at no charge, regardless of departure and arrival times. You choose whether you complete the departure date or the arrival date in the travel calendar. To travel by discount ferry, you do not have to use any travel day; You should only show your pass.

A Global Pass – 1 month in a row is valid for traveling by train every day for 1 month. The number of travel days depends on the length of the month in which you start using the pass.
Julio has 31 days, so the pass is also valid for 31 days. February has 28 days and, therefore, the pass is valid for 28 days.
Here are some examples:

  • If the first day of travel is July 1, the pass is valid from July 1 to July 31 inclusive.
  • If the first day of travel is July 12, the pass is valid from July 12 to August 11 inclusive.
  • If the first day of travel is February 1, the pass is valid from February 1 to February 28 inclusive (or February 29 in leap year).
  • If the first day of travel is February 15, the pass is valid from February 15 to March 14 inclusive.

With a Continuous Pass you can travel by train every day during the validity period of your pass.

Example: if you have a Global Pass – 22 consecutive days and your pass is valid from September 1 to September 22, you can travel by train each of these days, if you wish.
With the continuous pass you can travel by train every day on which your pass is valid, but of course it is not necessary that you spend each day traveling by train. This pass gives you the freedom to travel by train at any time and is the best way to see much of Europe.

The Eurail Global Pass is available as a continuous pass with 15 days, 22 days, 1 month, 2 months or 3 months to travel by train.

The Interrail Global Pass is available as a continuous pass with 15 days, 22 days or 1 month to travel by train.

All other passes are available as flexi pass with a number of specific travel days that can be used at any time during a given period.

With the flexi pass you can travel by train for a specific number of days you choose to travel during the validity of the pass.

Example: If you have a Global Pass – 10 days in 2 months and your pass is valid from June 1 to July 31, you can choose to travel by train in any of the 10 days during this period. Travel days do not have to be consecutive and you decide at what time of the trip to use them.
The flexi pass offers you a fixed amount of travel days that you can use at any time during the validity of your Interrail – Eurail pass.

All Interrail – Eurail passes are available as flexi pass. The number of travel days and the validity period varies between each pass and country, so examine the different passes to see all available options.

When traveling with a flexi pass it is important that you write down the date of each travel day in the travel calendar of your pass before boarding the first train (or free ferry or free bus).

If you take a direct night train that departs after 7 pm. (19:00) and arrives at its final stop after 4 a.m. (04:00), you will only have to enter the arrival date in the travel calendar, even if you get off the train before 4 am. This is known as the 7 pm rule.

No, you can start your trip in any country in which your Interrail – Eurail pass is valid. For example, if you have an Interrail – Eurail Global Pass, you can start in any of the 30 and 28 countries respectively that are included in your pass. You can also go back and forth between these countries.

Yes, you can visit the countries included in your pass as many times as you wish and cross the borders between them as often as you wish. Use national and international trains to create your ideal travel itinerary in Europe.

If you are traveling in a country where the pass is not valid, you will have to buy an additional ticket for that part of the trip.

No, the Interrail – Eurail pass only gives you access to the railway networks within the countries where it is valid. You do not have coverage in other countries, even if you stay on the train all the time and do not change trains in that country.

If you wish to travel through a country that is not included in your pass, you must purchase an additional ticket for that section of the trip. Buy these tickets at a local train station. Buying tickets on the train is often more expensive and risks being fined.

Example:
You have planned to travel from Munich (Germany) to Venice (Italy) with a Eurail Select Pass from 4 countries, valid in France, Germany, Italy and Switzerland. The fastest route is through Austria, a country that is not included in your pass. There are 3 possible solutions:

  • Ask for a different Eurail pass: one that is also valid in Austria.
  • Buy an additional ticket in advance at a German station, only for the part of the trip in Austria.
  • Find an alternative route to stay within the countries where your pass is valid. Otherwise you could avoid going through Austria by traveling through Switzerland, although with this option it would take longer.

How to planify your travel

No, reservations are not included in your Interrail – Eurail pass. Train reservations are mandatory on most high-speed trains and on all night trains. It is often possible to take regional trains to avoid reservations.

You can make reservations for most high-speed and night trains up to 3 months before. Many of these trains fill up, so we recommend making reservations at least 2 months before.

Yes, you can avoid making train reservations easily. Reservations are only required for night trains and most high-speed trains. If you choose to travel on regional trains (which are slower) you can go anywhere in Europe without having to reserve a seat.

Para viajar en la mayoría de los trenes nocturnos y de alta velocidad hace falta hacer una reserva anticipada. Si no quiere correr el riesgo de quedarse sin asiento o cama, le recomendamos que haga su reserva para estos trenes antes de emepzar su viaje.

French Thalys trains and international TGV trains have a limited number of seats available for Interrail – Eurail pass holders. We recommend making reservations to travel in high season (May to September) as soon as possible.

To make a seat reservation, contact the reservation centers of the railway companies with which you are going to travel or visit a European train station.

Electronic ticket reservations are only available for domestic day trains within Spain and Italy, and for day trains between Italy and Switzerland.

All other reservation tickets are only available as printed documents. You can not print the tickets yourself or receive them by email.

 

Más información de reservas de asientos AQUÍ

No, the Eurostar high-speed train that connects London with France and Belgium is not included in the pass. However, travelers from Interrail – Eurail can access a discount known as the “Pass holders” rate.

Keep in mind that sometimes a normal ticket can be cheaper than the rate for pass holders. For this reason, we recommend comparing prices.

The rate for “Pass holders” can not be booked online.

There are 2 ways to buy a Eurostar ticket at a discount:

All rates are subject to availability and the Interrail – Eurail pass must be valid in France or Belgium.

The pass does not have to be active before boarding the Eurostar train on the first trip.

Eurail passes are not valid in Great Britain (England, Scotland and Wales). However, your pass allows you to access discounts on trips to London with the Eurostar train or to 1 places in England by ferry.

Eurostar high-speed trains
Eurostar offers the only train connection between London and Continental Europe. This private railway company operates high-speed passenger trains from St Pancras Station, London, to Gare du Nord, Paris (France) and Bruxelles Midi, Brussels (Belgium) through the Eurotunnel.

Holders of a Eurail pass can buy tickets at a special price, only by telephone booking at +44 1233 617 575. Discounted tickets can not be booked online. All rates are subject to availability and the Eurail pass must be valid in the country of departure or arrival. You do not need to activate your Eurail pass to get this discount.

Keep in mind that sometimes a normal ticket can be cheaper than the rate for pass holders. For this reason, we recommend comparing prices.

Ferry trips
There are several ferry routes that connect Great Britain with France, Ireland, the Netherlands and Spain.
Holders of the Eurail pass can get a discount on the following ferry routes:

  • Harwich (England) -Hoek Van Holland (The Netherlands)
    Pass holders receive a 30% discount on Stena Line ferry crossings.

Take the train or a discount ferry to travel from the continental European region to the Scandinavian countries: Finland, Norway and Sweden.

By train
Travel by train to Scandinavia in one of these ways:

  • Take a train from Germany to Sweden that runs through Denmark
    In most cases you must make a connection in Copenhagen (Denmark). Note that your Interrail – Eurail pass must be valid in all 3 countries. If your pass is not valid in Denmark, you will have to buy an additional ticket to cover that leg of the trip. It is possible to travel by train from Sweden to Norway and by train or boat to Finland.
  • Take the Berlin Night Express that connects Berlin (Germany) and Malmö (Sweden)
    Pass holders get a reduced price in sleeping spaces. To be able to use this train your pass must be valid at least in Sweden. It does not have to be valid in Denmark. Keep in mind that this train does not operate daily.

30% discount on ferries operated by Finnlines

  • Travemünde, near Hamburg (Germany) -Helsinki (Finland)
  • Rostock (Germany) -Helsinki (Finland)
  • Travemünde, near Hamburg (Germany) -Malmö (Sweden) (20% discount)
  • Gdynia (Poland) -Helsinki (Finland)

40% discount (low season) and 20% discount (high season) on ferries operated by Tallink Silja

  • Rostock (Germany) -Helsinki (Finland)

If you have a pass that is valid both in Greece and in Italy, the ferry crossings by Superfast Ferries, Blue Star Ferries and Minoan Lines that connect these two countries are included in your pass (you only have to pay the seasonal surcharges, the port fees and fuel surcharges).

Most railway companies in Europe offer facilities for disabled passengers. The standards vary according to each country.
Services vary between countries and rail companies, but in many cases disabled passengers can expect the following:

  • Special compartments on the train for wheelchair users
  • Elevators or mobile ramps to access the train
  • Assistance of trained personnel when boarding the train
  • Bathrooms suitable for disabled passengers

In general, you must request assistance in advance. Learn the procedures by country on the websites of the railway companies. Note that Interrail – Eurail does not manage the services provided by railway companies at stations or on board trains. If you have any comments or questions about services for disabled passengers, please contact the railway company in question.

No, most trains in Europe only carry passengers, luggage and generally bicycles, but they do not carry cars or motorcycles. There are some trains on certain routes that offer the option of carrying cars.

In general, these special trains are run by private companies. Therefore, they do not accept Interrail – Eurail passes.

Here are some examples of trains that carry cars and motorcycles:

  • DB AutoZug: from Germany to France, Italy, Austria and Croatia.
  • Autoslaaptrein: from the Netherlands to France and Italy:

EuroNight is a general term used to refer to national and international night train services operating in Europe. The Berlin Night Express between Berlin (Germany) and Malmö (Sweden) is an example of a EuroNight train.

Interrail – Eurail passes are valid on EuroNight trains; you just have to reserve a seat or stateroom in advance.

Most train stations in Europe have a lost luggage office. If you are not near the place where you lost your belongings, try to contact the railway company with which you traveled.

Some railway companies offer online indications to report lost items on trains or stations.

Orders and refunds

 

Sometimes you may notice that your name is misspelled. Or your companions may change after you placed the order. If this is the case, you will have to change your Interrail – Eurail Pass for another one that has the correct names.

To change an unused pass, follow the steps below:

  1. Ask for a new Pass through our website.
  2. Follow the instructions that appear on your Interrail – Eurail account and send us your old pass.
  3. Contact our after sales team by email and be sure to include your old and new Interrail – Eurail order numbers. You can find the contact information for your region in the order confirmation email or on the invoice.
  4. When we receive the unused Interrail – Eurail Pass (s), we will process a 100% refund minus management fees for a change of 15 euros per pass.
 

Sometimes you may notice that your name is misspelled. Or your companions may change after you placed the order. If this is the case, you will have to change your Interrail – Eurail Pass for another one that has the correct names.

To change an unused pass, follow the steps below:

  1. Ask for a new Pass through our website.
  2. Follow the instructions that appear on your Interrail – Eurail account and send us your old pass.
  3. Contact our after sales team by email and be sure to include your old and new Interrail – Eurail order numbers. You can find the contact information for your region in the order confirmation email or on the invoice.
  4. When we receive the unused Interrail – Eurail Pass (s), we will process a 100% refund minus management fees for a change of 15 euros per pass.
 

No, we can not extend or upgrade your current Interrail – Eurail Pass with more travel days or add countries. If your travel plans have been modified, you can change your pass for another. To make a change in your pass you only have to pay € 15.

Another option is to request an additional pass to continue your trip. We send the Interrail – Eurail Passes to destinations throughout Europe, generally within a few days.

Get more information about our return policy.

If you change plans and no longer travel by train in Europe, you are entitled to a refund of 85% according to our Booking Conditions. You must not have traveled with the pass and you must also meet certain conditions. Keep in mind that promotional passes are not eligible for refunds.

You can request a refund if:

  • Your pass has not yet been activated (no validity date was entered in the pass and no date was entered in the calendar boxes).
  • Your pass has been preactivated through our online service, but it was returned to us before the start date of its validity period.
  • Your pass has been preactivated through our online service, but employees of the railway company indicate that your pass was NOT used before the first day.

Log in to your Interrail – Eurail account to see instructions for returning your pass (purchased at Interrail or Eurail) and request a refund. You can request a refund within a period of one year from the issuance of the pass. When requesting a refund do not forget to include your order number.

The processing of the refund may take up to 4 weeks. The exact date depends primarily on the bank and / or credit card company involved. You can check the refund status from your Interrail or Eurail account.

Get more information about our return policy.

Refunds should always be requested from the agency or website where the pass was purchased. That means that we can only refund passes that were purchased in

https://www.interrail.europerail.eu o https://www.eurail.europerail.com.
 

If your Interrail – Eurail pass is lost or stolen, you can not obtain a new copy. This means that you need to buy the replacement train tickets to continue your trip.

To continue your trip you can request a new Interrail Pass – Eurail Pass on our website and it will be sent to your hotel or hostel address in Europe. You could also buy tickets from one destination to another at the train station or purchase a new pass at an Interrail – Eurail help desk at the station.

Keep in mind that Interrail – Eurail passes are approximately 20% cheaper if ordered online.

 

If you have an Interrail – Eurail pass, you can request financial compensation for train delays, if you have experienced 3 or more delays of more than 60 minutes each (in EU member states). For more information and to complete a compensation request form, visit the  Eurail Group GIE website.

The following conditions apply to compensation requests:

  • You must send the compensation request to Eurail Group GIE within a period of 6 months from the last day of validity of the Interrail – Eurail pass. You can find the address to which to send the request on the compensation request form.
  • Holders of Interrail Global Pass, Eurail Select Pass (2, 3 or 4 countries) or Eurail Global Pass can receive compensation.
  • Applications by holders of an Interrail – Eurail One Country Pass can be submitted, but will be sent to the corresponding railway company. In some cases, countries that are not part of the European Union will not pay any compensation
What is Interrail?
 Interrail takes you to your dream destinations in Europe. Our train passes give you the freedom to go wherever you want, whenever you want!

Our partners include

This post is also available in: Spanish Russian Portuguese (Portugal) German